Frequently Asked Questions
Location
Where is your shop located?
We are on 2nd floor of Suleman House, Francis Rachel Street in Victoria.
Delivery
Do you offer delivery service?
A pleasure to confirm that we do. We deliver across the Mahe Island & ship to other islands.
Do you deliver to other islands?
We currently ship Praslin & La Digue Island. If you are on other islands such as Fregate | Desroches | Silhouette| North Island| Felicite do not hesitate to call us on 2645195, let’s chat and see how we can assist you. It will be a pleasure.
What are the shipping fees to other islands?
For Praslin/La Digue we ship via Cat Cocos. Shipping cost is determined at “check-out” as this is weight dependent.
If I am on Praslin & La Digue, what is the delivery option?
We organise the delivery on Mahe to Cat Cocos Office & oganise your shipping via Cat Cocos to either Praslin or La Digue.
Our team will SMS you the ticket no. All you have to do is collect from the respective Cat Cocos office on your side.
What are your delivery rates?
Shipping cost is determined at “check-out” as this is will vary per drop off destination.
Good news for Praslin/ La Digue clients , we have included a discounted rate for delivery of your goodies to Cat Cocos to help reduce the total cost of your delivery & shipping. The rate is determined at check out.
Collection
How will I know that my order is ready for collection?
Our team, will contact you via SMS / Whatsapp to confirm details.
What info do I need to provide when collecting my order at the shop?
You will need to provide us with:
- the confirmation order no
- your National ID Card
What if a 3rd party is collecting the order on my behalf?
The person needs to provide us with:
- the confirmation order no
- your full name
- their National ID Card
Payment options
What is the mode of payment for delivery on Mahe?
We accept both bank transfer (prior to delivery) to our account or cash (upon delivery)
- With the covid-19 situation, let’s protect each other. We strongly recommend bank transfer payment.
What are the payment options at the shop?
We accept cash | debit or credit card payments (Visa, Mastercard or American Express).
What is the mode of payment for shipping to all other islands?
For this option, we accept only bank transfer within 48 hours of order.
Can I pay cash upon collection of my order at the shop?
Our payment term for this option is only bank transfer prior to delivery.
Pre-payment is required within 48 hours of order to secure the order.
Shopping
How can I shop from your website?
Check out the guide Here
Physical Shop
What are the opening days | hours for the shop?
Monday to Friday: 0930 to 1730
Saturday: 0930 to 1330
Staying updated with Grace Upon Grace
Return Policy
Do you have a return policy?
All details are found here